8 Robotic Process Automation use cases that accelerate business operations

Published on November 12, 2021

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Think for a moment about the repetitive and rigid tasks within your business. How much time does your HR team spend sorting through resumes, putting aside those that meet a specific set of criteria? How much time does your team spend updating customer details and processing their information?

Robotic Process Automation (RPA) handles these manual, repetitive tasks so your team can focus on activities that add value to the business. RPA does not replace humans; it works alone or with humans to save time and effort. Whether you run an insurance firm or a healthcare facility, your business can benefit from numerous robotic process automation use cases.

Ninety per cent of organisations worldwide will adopt a form of RPA by 2022.

1. Robotic process automation use cases in HR

RPA in HR primarily focuses on hiring and recruitment. It replaces manual and tedious tasks such as sorting resumes and inputting related data into applicant tracking systems. RPA has been used successfully in recruiting, including filtering out unsuitable applicants before the interview process. It scrapes data from job boards and applies predefined filters to exclude unqualified candidates before reaching human recruiters.

RPA can automatically provision new employee accounts after HR submits the relevant details. More importantly, no HR intervention is required if an employee leaves the company. RPA can disable all access immediately by marking the employee as inactive.

Source: PwC.

2. Virtual agents as robotic process automation use cases

RPA can mimic human speech and behaviour through machine learning. As modern customers often expect 24/7 access to customer service, RPA can answer simple enquiries while your customer service department is offline.

Beyond better access to customer service, RPA can back contact centre agents by handling simple customer requests such as pricing or stock enquiries. This robotic process automation use case frees employees from handling basic interactions so they can serve customers with complex queries. It also frees customer service representatives from answering repetitive questions.

3. Handwriting recognition for ingestion into ERP

Handwriting recognition by RPA captures handwriting in an image and converts it to text. The robot then leverages that text to identify, index, and transform the text. After that, RPA can ingest the data into business systems, such as enterprise resource planning (ERP).

RPA in this scenario removes reliance on paper documents and manual data entry processes, while improving accuracy of captured information. Additionally, this positively impacts compliance because it reduces errors made when entering data into the system.


4. Managing client information with robotic process automation

RPA can update customer information by identifying issues in data and resolving them without human intervention. RPA quickly and accurately updates customer information, such as adding product purchases or updating billing statements.

You might also have client information stored on two separate platforms. RPA can transfer and check this data to ensure both systems have the same, up-to-date data. Your team can focus on value-adding activities while RPA updates client information, quickly and accurately.

“Companies will focus their automation efforts on helping remote employees be more effective, with one in four information workers receiving help from software bots, robotic process automation, and AI.” Forrester.

5. Automating account reconciliation in financial services

Account reconciliation is a standard process that arises for financial services and insurance companies. It usually includes comparing bank records with customer statements and correcting discrepancies with paper copies of checks, drafts or other transactions.

These RPA use cases can accelerate business operations to automate time-consuming tasks without costing more money, time or effort. Automation can reduce the number of duplicate payments made, verify bank statements without human intervention and complete processes quickly. Faster back-office processes not only enhance how your team works, but can enhance customer satisfaction by improving speed of service.


6. Robotic process automation use cases for processing claims

Claims processing is a time consuming and repetitive task that RPA can accelerate. Robotic process automation will handle all tasks, from identifying, retrieving, and matching data with a claim server to sending statements to insurance carriers.

RPA for processing healthcare or insurance claims can reduce the time and human effort needed. RPA can quickly and accurately process insurance claims and analyse data to detect fraud or encrypt data when needed. It also reduces errors which results in faster claim processing times.

7. Patient registration in healthcare facilities

Hospitals see a large number of people flowing in and out each day. The same people might return for a separate health issue, or people with similar conditions might visit a similar ward. Patient registration often includes manual work from healthcare workers updating logbooks.

RPA enables hospitals to carry out accurate records on the number of patients admitted into the hospital each day. This ease of data collection has helped hospitals improve their patient admissions system and decrease the time taken for handling new patients. RPA has also helped monitor operating theatres, thereby reducing human errors in this area.

“Technology-driven innovation holds the potential to improve our understanding of patients, enable the delivery of more convenient, individualised care—and create $350 billion–$410 billion in annual value by 2025.” McKinsey.

8. Robotic process automation use cases in compliance reporting

RPA can improve accuracy in compliance reporting by automatically collecting and analysing data. Employees can become more productive with fewer errors in RPA. Your team can focus on tasks that require human precision, such as software testing, building a website or making an accounting entry.

RPA automates data flow between siloed systems or departments with little collaboration. RPA reduces costs by speeding up processes and reducing errors when merging data from multiple systems, so can deliver accurate reporting from all of your departments.


Experteq can design your RPA solution

If you are looking to improve the accuracy of back-office processes, then RPA could be the next step for your organisation. RPA can drive efficiency in rules-based processes for healthcare, government and financial services organisations.

Experteq RPA can execute faster deployments, integrate legacy and modern business systems, and improve efficiency across your business. We leverage industry-leading RPA tools and can take your solution from concept through to implementation. Furthermore, RPA functions as an addition to your current IT infrastructure and will not disrupt the technology you currently leverage.

Read our brochure for more on implementing RPA in your business.

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William Lam
Group Innovation Director
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