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5 ways to improve user experience with endpoint analytics

Published on September 5, 2022

Endpoint devices have become the pillars of modern work. They give us the ability to work smoothly from any place and at any time. Well-maintained devices enable us to do so at an efficient pace and potentially increase our job satisfaction.

Therefore, endpoint analytics play a critical role in improving the user experience. Tracking and analysing endpoints enables a company to obtain vital insights on device and application health to make changes and improve performance.

I have previously written about the types of reports you can gather from Microsoft Intune. This blog covers how you can leverage endpoint analytics to improve the user experience.

Leverage endpoint analytics to improve the user experience

Enhance the hybrid work experience

Endpoint analytics is a powerful tool that enables IT teams to improve hybrid work environments. When you understand how people use devices and applications, you can target areas for improvement to actively work on enhancing efficiency and productivity.

Ensuring the readiness of your devices and apps is also of utmost importance. The work from anywhere score in Microsoft’s endpoint analytics is a great way to see how well your devices and apps perform. The score is generated based on data from your organisation’s device activity. The higher the score, the better the remote work experience for your team.

The work from anywhere score can help you identify areas where they need to upgrade or patch devices and apps to improve remote working. This score can be a valuable metric for organisations to track as more people work across various locations.

Simplify remote employee onboarding

You can also leverage endpoint analytics to improve the end-user experience when onboarding people and setting up their devices. It helps IT managers troubleshoot issues and configure a device without needing it physically in front of them.

Microsoft Autopilot and endpoint analytics are tools that help improve the end-user experience. You can use Microsoft Autopilot to configure and deploy Windows devices, while endpoint analytics provides insights into how users leverage their device. Together, these tools can help you troubleshoot issues and ensure that your users have a positive experience setting up their new device.

Use cloud management to improve performance

Microsoft Intune and Configuration Manager combine to deliver cloud management tools that allow you to deploy, manage and secure your endpoints. You can improve device and application performance by providing users access to corporate resources when working outside your network.

You can get the most out of your investment in Microsoft 365 and the cloud with the cloud management tools. These allow you to improve user experience by monitoring the percentage of devices attached to Microsoft 365 and improve endpoint performance with cloud capabilities.

Fix issues before they become problems

Endpoint analytics tracks and identifies trends in device and app performance, helping IT teams troubleshoot issues when they first arise, saving them time and preventing user frustration.

You can leverage endpoint analytics to monitor device and application health, as well as troubleshoot issues before they become significant problems. The app reliability score in Microsoft Endpoint Analytics measures an app’s stability and reliability.

A higher app reliability score indicates that an app is more stable and reliable. The app reliability score can be a useful tool for ensuring apps run as they should. By identifying which apps are more likely to cause problems, you can focus your efforts on fixing those issues before they disrupt a user’s day.

Test for Windows 11 readiness

Windows 11 became widely available in October 2021, and perhaps you have already made the upgrade. If not, you will need to know which devices meet the minimum hardware requirements and take the necessary steps if they do not.

Microsoft Endpoint Analytics enables you to test a device’s hardware readiness for Windows 11. By using this tool, you can see how well a device might perform with the new operating system, patch potential issues and decide whether or not to upgrade it.

Testing for Windows 11 readiness is essential for any organisation planning to upgrade to the new operating system. By testing, you can ensure a user’s device will work properly with the latest software and avoid any potential issues.

How experteq improves user experience and endpoint management

With so many endpoints scattered across different locations, you need the right reporting capabilities to ensure successful endpoint management. For this reason, endpoint analytics is essential to the modern workplace.

We understand the unique endpoint management needs of the healthcare, government and financial services industries. We can advise you on choosing a solution, implementing it, and providing ongoing reporting. Visit our Data Security Management page for more on our capabilities.

Author

William Lam

Group Innovation Director

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