TransAction Solutions Limited trading as experteq ™ ACN 084 571 040.
The protection of Personal Information collected, used or stored by TransAction Solutions Limited (ACN 084 571 040) and its related companies from time to time (we, us or our) is fundamental to our business.
We are committed to safeguarding the Personal Information we hold and we are committed to do so in accordance with the requirements of the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth) (Privacy Act) and any other relevant laws, regulations and contractual arrangements we have in place with our clients.
Personal Information is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
We provide managed services to our clients including credit unions and mutual banks.
The managed services we provide to our clients include:
In providing the managed services to our clients we have access to and are provided with data provided by our clients which includes Personal Information of their customers.
We also may collect Personal Information from an individual if we provide a service to a client which involves us having direct access to one of its customers.
We collect and use Personal Information about customers of our clients in connection with the provision of managed services to our clients. The kind of Personal Information that we collect includes:
Where we receive Personal Information from our clients we have requested them to provide you with a copy of our Privacy collection statement. A copy of our Privacy collection statement is attached and also available at www.experteq.com
Alternatively you can request a copy of our Privacy collection statement by contacting:
Contact: Privacy Officer, TransAction Solutions Limited
Address: PO Box 6155 North Sydney NSW 2059 Australia
Phone: +61 2 8363 8900
We take all reasonable steps to keep secure any Personal Information which we hold and to protect Personal Information from loss, misuse or unauthorised alteration. Any Personal Information that we hold is held on secure servers.
Personal Information is held by us subject to internal policies designed to limit access to it only to persons that:
All Personal Information is maintained subject to physical security procedures to manage and protect the use, storage and disclosure of the Personal Information in our premises in Australia. For example, all servers on which Personal Information data is held are only physically accessible by limited and specifically authorised personnel in accordance with our Information Security Management Policy and Procedures.
We collect, hold, use and disclose Personal Information for the purposes of providing the managed services discussed above to our clients. We may use or disclose Personal Information for another purpose only if:
For example we may disclose or give access to Personal Information to service providers or subcontractors which are engaged in connection with:
Access or disclosure of Personal Information to service providers or subcontractors is only provided if and to the extent reasonably necessary for providing the above services.
The collection, holding, use and disclosure of Personal Information of our clients’ customers are governed by:
You have a right to request access to your Personal Information unless:
You may request access the Personal Information that we may hold about you in the following manner:
Our ability to grant you access to, and correct, Personal Information which we hold about you, which was collected and provided to us by our clients, may be limited by our contractual arrangements with our clients.
If we receive a request about any Indirect Personal Information held by us, we will refer that request to the client, for whom we may hold that information, and who may better attend to your request.
We will respond to a request for access to Personal Information within a reasonable period after the request is made, which is general within a 30 day period. We may also charge a fee for providing access to Personal Information to recover the reasonable costs that we incur in processing your request.
If you believe that we have breached an APP you should advise us by contacting our Privacy Officer on the contact details stated below.
Upon receiving such a complaint our Privacy Officer will:
We will use our reasonable efforts to resolve your complaint as soon as reasonably practicable.
We are not likely to disclose any Personal Information to overseas recipients.
Alternatively you can request a copy of this policy by contacting:
For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner’s website at https://www.privacy.gov.au
TransAction Solutions Limited
This is a privacy collection notice of TransAction Solutions Limited (ACN 084 572 040) and its related companies (together, we, us, our and other similar expressions). We may be contacted at:
TransAction Solutions Limited
PO Box 6155
North Sydney NSW 2059 Australia
We generally collect personal information about you directly from you or from our clients for whom we provide managed services.
In general, we collect, use and disclose personal information for the purpose of providing managed services to our clients, so they can provide you directly with services.
For example, if our client is a financial institution, we may receive personal information from it about you so that we can process a transaction you may have entered into or we may provide it with disaster recovery services. The services we provided are strictly confidential and we hold all personal information and any information strictly on a confidential basis.
We may also use or disclose personal information for another purpose only if:
If you do not provide the information requested we may not be able to provide managed services to our clients, who in turn may not be able to provide you with their services.
We usually disclose the personal information we collect to our related entities, and to our clients, your service providers.
We are not likely to disclose personal information to overseas recipients.
If you have any queries about how we collect, store, use and disclose personal information, you can contact the Privacy Officer by mail at PO Box 6155 North Sydney NSW 2059 Australia
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