Government

Supporting improved collaboration with Citizens, inter-Departmental customers and internal staff through enhanced and optimised processes and systems.

Challenges

While the government is a single entity, it is large and complex, comprising of numerous departments that manage highly diverse public services.

Federal, State and Local Governments are faced with many unique challenges which can be amplified by changes to leadership, policy and structure. These changes profoundly affect how governments work with their communities and customers. The movement of departments within Ministerial portfolios can also effectively cut staff off from their applications and data. This constant change, entitled Machinery of Government (MoG), raises major service delivery and technological challenges with the reallocation of duties, functions and responsibilities.

In some cases, this can lead to undesirable issues with Identity and Access Management as well as Application and Data Delivery, both of which can impact Staff Productivity and can lead to problems down the line in terms of securely collaborating, sharing and storing information.

To combat this, governments must embrace modern identity solutions and utilise robust ongoing managed services to optimise their operations. Our team of experts can transform current environments into Modern Workplaces, where citizens and staff can access Government services from anywhere, at any time, on any device. Our proven experience with Government means we’re ready to advise, design, implement, manage and operate modern workplace environments.

How experteq helps the Government

Discover a partnership that can help you achieve more – for your people, business and customers – today and in the future.

Embrace new technologies

Modernise Government service delivery environments

Simplify MoG processes

Begin with Identity Management

Improve security

Methods for securely sharing sensitive information

Boost collaboration

Enhance methods for working with citizens and across departments

Enable effective data migration

Strategic planning and data management for seamless cloud migration

Secure data integrity

Protocols and framework to prevent data duplication, data leakage and unauthorised access

Optimise operations

Professionally managed services help increase performance while keeping costs low

Relevant services

Relevant solutions

“With experteq, the reporting that we can now produce when it comes to our information security is a world away from what we were doing before. That makes it easier for the board to have confidence that we’re doing what we need to do, to protect our members.”

Vivien Allen

CEO, Geelong Bank

“With experteq, our customers enjoyed a smooth transition as we embraced this exciting new growth stage for Regional Australia Bank. Customer and staff feedback was excellent, and we are now better prepared for the future.”

Brad Hinton

Chief Operations Officer, Regional Australia Bank

“Digital disruption is here to stay. As a bank that prides itself on putting our members first, it was important that we provide them with secure, easy to use, on-the-go services. At the same time, we were incredibly conscious of our infrastructure operating costs which needed to be reduced.”

Scott Wall

Chief Information Officer, BankVic

“It’s not every day you hear of a core banking upgrade being delivered ahead of schedule and within budget. RACQ’s partnership with experteq was a big part of making this happen.”

Steven Purdy

General Manager, Bank Technology RACQ

Insights

Find the latest government articles, case studies and customer success stories here.

Why partner with experteq

In market we are known and trusted for…

Heritage

Over 30 years of rich history and proven success, with a solid foundation backed by well-established organisations. 

Security

We’re highly regarded for the way we secure and protect our clients’ IT systems and infrastructure and for how we help ease their transformation journey to digital success. 

Reliability

Our customers consider us a ‘safe pair of hands’, because we’re reliable and dependable in the delivery of robust solutions and services.

Compliance

We’re highly skilled in compliance and enable our customers to meet the ever-changing compliance requirements.

Expertise

Our team brings the skills, knowledge and systems that distinguishes us from others.

Collaboration

We collaborate closely with our clients and have also achieved prestigious status with our technology partners.

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