The financial services industry is changing, it has been for some time. And unlike some other sectors, the change has been dramatic. Understandably so, when in today’s digital landscape certain features are expected by its customers. It would be hard to imagine a society where you were unable to pay on your phone, track expenses and investments, compare products and so much more.
Equally, with immense pressure on organisations’ bottom lines the challenge is to keep up with customer demands while managing internal operating costs.
It was against this backdrop that BankVic embarked on its digital transformation journey and sought the support of Experteq to help them achieve it.