How To Track ROI With Microsoft Teams Analysis

Published on December 11, 2020

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In an increasingly global work environment, companies and their employees need to collaborate across time zones, locations, and languages.

Microsoft Teams provides a great return on investment to businesses, going as high as 832%. This is made possible by Teams’ ability to streamline processes, propel effective collaboration, boost productivity, and help businesses cut redundant costs.

In order to examine and quantify the potential ROI, it is imperative for you to analyse Microsoft Teams. Without it, you can’t get the value of the collaboration across the organisation. In addition to that, unless you determine Microsoft Teams’ usability, you can’t push the platform’s adoption to the next level.

Here is how you can track return on investment with Microsoft Teams analysis under O365 management and gauge the benefits you can get out of user activity data.

How can you track ROI?

Teams can help your staff effectively communicate and collaborate, no matter where in the world they may be.

However, like all investments, it is important to assess if the training, support, and implementation of Teams offers the stellar ROI it claims. You can leverage the Teams Usage Reports and Office 365 Power BI Pack for an overview of your users’ most commonly performed activities.

It also offers information on employee engagement levels, giving you data on how many employees communicate via team chat, engage in private conversations, and attend meetings or calls. You can view all of this data both for an individual user as well as at the tenant level.

The usage report shows how users connect to the Microsoft Teams app, including mobile applications. This report allows the admins to understand how many employees work on the go and what devices are most popular in your organisation. 

M365 Usage Analytics Overview

The report highlights various aspects that can help with Microsoft Teams analysis and can ultimately help you track the ROI. It centers on adoption trends, usage, communication, collaboration, storage reports, and mobility, which, in turn, allows you to make informed decisions. It provides an overview of how both active and enabled users are using each service.

Furthermore, usage analytics provides you access to a built-in dashboard that gives you the last twelve months’ overview of cross-product and contains several reports.

This outline helps you understand Microsoft Teams usage patterns and the most common services that your employees use for collaboration. The following reports include usage-specific insights such as:

  • Adoption trends: You can use these reports to learn how your employees have implemented Microsoft 365. In addition, you can also view an individuals’ overall usage of the services that have changed every month. Adoption reports let you see the enabled users, those who actively use Microsoft 365, the number of returning users, and employees who’ve used the platform for the first time.
  • Usage: Usage reports summarise the active users and each product’s key activities over the last twelve months. You can leverage these to analyse how your employees use Microsoft 365 in your organisation.
  • Communication: You can instantly view how your users prefer to communicate; for example, do they prefer Teams, or email? This lets you see the shifts in your employees’ usage patterns concerning communication tools.
  • Collaboration: This allows you to see how your company’s participants use SharePoint and OneDrive to store documents, collaborate with others, and analyse the trends over a certain period. You can also view the number of records shared externally or internally and how many OneDrive accounts or SharePoint sites your users leverage.
  • Storage: This report can help you track cloud storage for SharePoint sites, mailboxes, and OneDrive.
  • Mobility: You can track the clients and devices employees use to connect to Teams, email, Yammer, or Skype.

Activation and licensing

The activation and license tab provides reports on the activation of Microsoft 365. It shows how many users have installed and activated the O365 apps and the number of licenses given by your organisation.

Activation: You can track the service plan activations in your company. Each person who has an Office license can download products on five devices. You can use these reports to see on which devices people have set up the Office apps.

Licensing: This report has an overview of the types of licenses, which users were assigned to what license type, and distribution of license allocation for each month.

Product usage

Product usage reports contain an individual analysis of the different services of Microsoft 365 that includes, Teams, Exchange, OneDrive, Skype, SharePoint, and Yammer. These reports contain enabled vs active user reports, accounts, sites, groups, and mailboxes.

User activities on Microsoft Graph API

Microsoft Graph API is the gateway to data intelligence in Office 365. It provides a cohesive programmability model that you can leverage to gain access to large volumes of data in O365. Fortunately, you can also get the user activities data in Teams through Microsoft Graph API.

Therefore, you can also leverage Microsoft Graph API and Office 365 management data to gain more insights into your ROI.

Essentially, there are three ways that you can get the data from Microsoft Graph API:

Get user detail: You can access Microsoft Teams details about user activity by the user.

Get activity counts: You get the count of activities on Microsoft Teams by activity type that refers to private chat messages, group chat messages, calls, and meetings.

Get user counts: You can view the users filtered by activity types

Effective collaboration and efficiency 

Today, employees expect seamless collaboration on projects from anywhere while using any application, especially when working from home. Additionally, signing into multiple apps throughout the day can be difficult and time consuming for employees.

Teams platform enables employees to connect with the organisation, which reduces the need for redundant group emails and meetings.

This, in turn, increases the usage of Teams messages, specifically group and channel messages, which streamlines communication processes and makes it easy to collaborate across the organisation.

Azure AD stores identities, which helps you secure all the apps. However, your employees can reset their credentials without the help desk’s intrusion. It also becomes easier to consolidate the overall IT infrastructure.

Furthermore, it allows the employees to focus on the core functions and priorities, which reduces the effort and time spent on application integration, provision of accounts, password resets, etc.

A centralised communication platform can empower employees and is more efficient as compared to email threads and meetings. More importantly, it can help you measure productivity gains and track them at the highest level with M365 usage analytics.

Experteq can help you maximise ROI

At Experteq, we understand Team’s implementation end-to-end. We provide businesses with reliable solutions that can help you with the Microsoft Teams platform’s entire execution process. From the planning and implementation phase to employee training and adoption.

Partnering with Experteq can help you navigate the intricacies of Microsoft Teams deployment and empowers your team to make the most out of this robust platform while ensuring you an increased ROI.

To learn more about how we can not only deploy Teams, but help you maximise ROI, please visit our solutions page, and get in touch.

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