4 ways Microsoft Intune supports remote endpoint management

Published on July 29, 2022

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As modern workforces become mobile, endpoint management solutions have become integral to workplace operations. You must track devices connected to your corporate resources and their access levels as more people work from multiple locations, and multiple devices.

We now also understand the value of being prepared for remote work. If people suddenly need to operate from home due to man-made or natural disasters, you need a solution to secure their devices or provide remote support.

Microsoft Intune is a tool that can help you manage your devices remotely, whether they be desktops, laptops, or mobile devices.

Remote rollout with Microsoft Intune

When adopting Microsoft Intune, many businesses I work with ask about remotely rolling out operating systems, apps and data with Microsoft Intune. How does rollout work? How involved do staff need to be with the setup? What is the best approach to take?

We work with large organisations spread over many offices that require deployment and management of devices, in some cases over 100,000 users, and this must often be achieved remotely.

In cases like this, I recommend incrementally rolling out your organisational policies in Microsoft Intune. We often start with a test group and then roll out Intune to departments, branch offices or specific device types.

You also need to consider how users will enrol in Microsoft Intune, including self-service options for users to complete it themselves or assistance from your partner IT firm, both of which you can achieve remotely.

Microsoft Intune enables you to manage all of your employee’s devices from a single console. You can deploy software updates, manage security settings, and view reports on employee activity. So, you can monitor rollout, support your employees as they get started and ensure you have the right policies in place.

Remotely secure organisational data

Many modern workplaces have a Bring Your Own Device (BYOD) program, where people use personal devices to access corporate applications, resources and sensitive data.

Such programs come with risks; people might share a personal computer with their partner or children, who then have access to company data.

Though they might not have bad intentions, your data is at risk when accessible to people outside the organisation. Microsoft Intune allows you to secure corporate data accessed by both company-owned and personal devices.

Microsoft Intune secures devices and applications remotely with a comprehensive set of security features, including integration with Microsoft Defender:

  • Conditional access mitigates the spread of malware by blocking devices that meet a threat level specified by the business. These devices cannot access corporate resources.
  • Wipe data from lost or stolen devices.
  • Restrict access to certain information and features available in business apps.
  • Install updates to ensure your devices and apps have the latest security measures available, and any security-related bugs do not stick around.
  • Set up processes where users authenticate their identity when they unlock their device or use an app.

Provide remote support to users

Microsoft Intune includes capabilities for administrators to provide remote support to people by remotely viewing and controlling devices. A feature like this becomes incredibly useful for hybrid and remote work, where IT teams do not always have physical access to devices.

Previously, Microsoft Intune only enabled remote support via third-party integrations. Now, with the release of Intune’s remote help feature, anyone can receive remote support from company administrators.

The remote help feature in Microsoft Intune allows administrators to view and control devices, access event logs, run diagnostic tools, and wipe data if necessary.

By leveraging this feature, admins can quickly connect to a device without physically being there. You can also use it to support users who have difficulty with their device or need help setting it up.

Remote help is also a secure solution, as the user must grant permission for their device to be accessed, and people outside of the organisation cannot request access.

Manage company-owned and personal devices

Whether you have a BYOD program or issue company-owned devices, you will need policies for both types of devices and the apps on them.

Company-owned devices are usually easier to manage than personal devices, as you have more control over what the user can install and how they use the device. However, managing both device types with Microsoft Intune is possible and gives you a lot of flexibility. For example, you can:

  • Create policies that require a passcode when signing into a device
  • Prevent people from installing certain apps on the device
  • Restrict access to certain device features

Managing both company-owned and personal devices with Microsoft Intune gives you a lot of control over how your mobile devices are used and helps keep your organisation’s data secure.

Keep in mind that some users may want to use personal devices for activities outside of work that they will not want to be restricted. In this case, Microsoft Intune’s app management capabilities will become useful for securing applications that contain sensitive data.

Experteq can deploy your Microsoft Intune solution

Modern workplace success requires the right tools for communication, collaboration, and productivity while minimising costs. Experteq deeply understands endpoint management because it is a solution we use in our company. We firmly believe in its merits and can bring these to your organisation.

Visit our Data Security Management page for more information on how we can serve your modern workplace.

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