How Device as a Service supports hybrid work

Published on July 21, 2022

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Hybrid work has emphasised the need for robust devices across the organisation. Mobile devices, such as laptops and tablets, are no longer only useful for notetaking or sending emails on the go; they have become the gateways through which we collaborate and communicate.

Your team needs devices best suited to their needs, with the capabilities to support hybrid work. Maintaining these devices is also of utmost importance. Minor IT issues are inevitable, and you need a trusted partner who can monitor for and resolve them should they arise.

What is Device as a Service (DaaS)?

Procuring the proper hardware and software is not easy. You need to be sure these devices are suited to your workforce’s needs, the applications run smoothly, and cyber security measures are in place.

DaaS is a method of procuring devices and receiving the management and maintenance needed to support them throughout their lifecycle. Rather than purchasing devices outright and handling deployment and maintenance in-house, a managed services provider (MSP) delivers and manages the devices needed for your business requirements.

An MSP covers device management, end to end. They often work with a partner organisation to procure the devices, software and accessories needed to deliver a unified experience for your team.

They will also offer support for any issues, provide ongoing management for device and software updates and prepare older devices for end-of-life. You receive all of this for a fixed monthly subscription cost, based on the number of devices the MSP delivers to your organisation.

It is pertinent to note that the acronym DaaS is also short for Desktop as a Service, which is a different offering that delivers virtual desktops. Ensure you do not confuse the two when looking into solutions for your business.

Combining DaaS and endpoint management

Endpoint management proactively monitors device activity and security, flags suspicious activity and manages the device lifecycle. Endpoint management tools, such as those in the Microsoft Endpoint Manager suite, provide a central place for an organisation to manage and monitor devices, deploy security policies and run compliance checks.

When combined, Desktop as a Service and endpoint management deliver a holistic solution that provides your team with the devices needed and ensures you get the most from them.

Organisations looking to improve their endpoint management strategy should consider combining DaaS and endpoint management solutions. Doing so can help them realise significant benefits in terms of security, cost savings, and operational efficiency.

Why choose DaaS?

DaaS and endpoint management combined deliver several benefits to your organisation, including:

Cost-effectiveness: DaaS is a cost-effective method for procuring the necessary hardware, software and accessories. Rather than pay for devices, software licenses, and IT support as separate packages, you pay one monthly subscription fee depending on the devices you need. You only pay for your usage, making it more affordable than buying devices outright and paying for maintenance on top of that.

Cyber security: DaaS and endpoint management combined boost your cyber security posture. When your MSP deploys the devices to your team, they ensure each device has the correct security and compliance measures. When someone leaves your company, or their device becomes lost, stolen or compromised, the MSP can remotely wipe any data, so it does not become accessible to someone outside the business.

Flexible options: DaaS enables you to add or reduce the number of devices needed as your business changes. Not everyone in your business will have the same requirements either. If some people would fare better with tablets and others with laptops, your MSP can provide the devices suited to different people or departments in the business.

Device support: DaaS and endpoint management plans ensure your team has support on hand should they experience issues with their device. With a single point of contact for all devices, IT departments can spend less time managing hardware and software upgrades. Also, your MSP will stay abreast of hardware and software updates. You also have the option to refresh your fleet of devices when your organisation needs an upgrade.

Experteq’ Device as a Service offering

Deploying a new fleet of devices with modern endpoint management requires careful planning and the right tools. We understand the unique needs of the healthcare, government and financial services industries and can advise you on choosing a solution, implementing it for you and providing ongoing support.

At Experteq, we have partnered with Microsoft to deliver software, devices and accessories that all work together to ensure your team receives a unified experience. We also leverage the Microsoft Endpoint Management suite to monitor and maintain device health.

Learn more about our Modern Device as Service offering.

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William Lam
Group Innovation Director
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